By Scott White

Brand Identity is a promise, one given from business to customer to expect certain things. Whether that promise involves product quality, service, price, or a million other things; it varies from brand to brand. However, the one thing common among all brands is the need to be a strong brand.

Why is brand identity so critical?

A strong brand identity can position a company above its competition all by itself. However, acquiring a brand that strong takes time, money, and effort to develop. It is not as simple as just redesigning a logo or rewriting a tagline. Brand identity is the reason your customers choose you instead of your competition.

How to rework your brand identity.

Successful re-branding involves "evolution," not "revolution." You must impress upon your existing customers that your new brand is just a new and improved version of the same you. It is important not to get crazy with a re-branding effort because you could end up destroying fragile emotional ties and customer loyalty.

Brand identity is much more than marketing.

Having a brand identity that resonates with your market is important, but not at the expense of the people within your company. They need to get it, and be your brand's most fervent ambassadors. Do your employees believe in your company? Do they feel like they have a vested stake in its success? Companies with solid brand identities can say yes to these questions. Can yours? If not, here are some things you can do:

Get every aspect of your company on the same page: Easier said than done, right? Well, that does not mean it is not necessary. Get all your departments talking to each other and understanding each other.

# Promote everyone to the position of brand ambassador: Give everyone a common understanding of the company, its mission, and their part in it. They should feel like they have ownership-even if they do not.

# Reinforce brand values and behaviors: To do this, use the tools you have, such as internal communications...and like a good basketball coach, consistently promote these fundamentals until they are second nature.

Your employees will ultimately determine your success or failure. That is why it is so important to have them buy into your company's brand identity. However, that is not something that you can force. You, as leadership, must earn it. However, once you do, you will have a company that is full of happy, motivated, successful brand ambassadors.

Scott White is President of Brand Identity Guru, a leading Corporate Branding and Branding Research firm in Boston, MA. Brand Identity Guru specializes in creating corporate and product brands that increase sales, market share, customer loyalty, and brand valuation.