By Susan Friedmann

It is time for a visualization exercise. Are you ready?

Picture this:

You are standing, with your staff, in your exhibit booth at a large tradeshow. This is one of the best shows you regularly participate in. It attracts a sizeable number of your target audience. Your team is prepared. Your display looks terrific. You have interactive demonstrations. You have sponsored a speaker. Your giveaway items convey your marketing message, appealing to your target audience, and are in plentiful supply.

Looks good, right?

There is something in this scene, something I have not mentioned yet, that could make it all even better. Something that will not only boost your ROI, but will create that most vital of marketing tools.

What is it?

It is a secret weapon that is more than come of age. In fact, it has been around since the beginning of time, but only now is it realizing its full potential. This build up and suspense is all about “word of mouth marketing” and how you can use it to your advantage on the tradeshow floor.

I have recently read Seth Godin's “Flipping the Funnel", and it really brought home the concept of how underutilized tradeshow attendees are as a marketing tool. Attendees are more than prospects and contacts: they are a potential sales force, just waiting to tap on your behalf.

According to Godin, we should:

Turn strangers into friends.
Turn friends into customers.
Turn then ... do the most important job
Turn your customers into sales people.

Why?

Why would you want to recruit a whole bunch of amateur salespeople, you might ask, when you already have a perfectly competent, fully trained professional sales team? After all, you have spent considerable resources recruiting, training, and retaining your current team. Isn't that enough?

Frankly, no. Regardless of how big your sales force is, there's no way they are going to be able to connect with every person who might be interested in your products and services. Even working flat out, as Godin suggests, they are not selling as much as you would like.

This is where your friends and customers enter the picture. If you view them as assets, as allies in the world of sales, you have already expanded your potential marketplace. When more people are working on your behalf, you will reach more customers. It is simple mathematics.

There is another benefit as well. When your friends and customers recommend your products and services, their words carry far more weight than anything your sales team can say. People value the opinions of colleagues, peers, and relatives far more than they do the assurances of a salesperson. It is the difference between editorial speech and advertising, played out in a face-to-face setting.

So Now What?

Being convinced that recruiting tradeshow attendees to act on your behalf is one thing, convincing them to do it is another. According to Godin, we continually spend a tremendous amount of time and energy attempting to spread our marketing message to more and more people. This particularly holds true at tradeshows, where the focus is often on how to attract more people to your exhibit. As well, as talk to several people at once.

A slight shift in the priorities might be in order. While starting new business relationships will always be important, a new emphasis exists on strengthening and maintaining existing relationships.

Consider your current customers. Ask yourself -- or even better, ask them, how they feel about your products and services. How about your customer service? What makes doing business with your organization unique, enjoyable, and/or remarkable?

Whatever the answers, what are you doing to help your customers spread the word? Godin offers a number of technical solutions in his free e-book http://sethgodin.typepad.com/seths_blog/files/flippingfunnelPRO.pdf which I highly recommend that you read, but here are a few more hands-on tools to implement at your next tradeshow:

Be Honest

Tell your best customers how much you appreciate them and how much you would value having more customers like them. It's no secret that you're in business to make money. No one thinks you are at the show as a philanthropic endeavor. Appealing to your customers to spread the word carries with it an implied compliment: You are reinforcing the fact that you think they are important, by extension, that other people think they are important, and that their opinion of you matters.

Encourage Referrals

Do you know how often your customer thinks about your company? It is probably less than 1% of their daily life -- after all, they have their own companies to worry about, and their own customer base, not to mention their own personal lives and world events. Sometimes people need a little prompting to spread the word -- otherwise, it might not occur to them.

Offer Incentives

If you want your customers to do something for you, you need to do something for them. Godin's idea is that by offering superior products and services, in a remarkable fashion, you will transform customers into fans.

Having strong advocates and supporters never hurts. Offering incentives for spreading the word can be a simple thing – an attractive discount on their next order, for example -- or something more elaborate. Remember, as tradeshow attendees skew younger, more than financial savings or benefits to their company may motivate them. Consider offering something more personal: a gift that would appeal to your target audience.

In Conclusion

Transforming customers into fans may not have been the top priority on your exhibiting list -- but it should be. Recruiting an all-volunteer sales force to augment your existing efforts is one of the most cost effective ways to get your marketing message out there.

Remember: people like to share stories about what they find good, interesting, or unique. By offering that at your next tradeshow, you are giving yourself a vital leg up on the competition -- those who are concentrating on the next new thing miss the value of what they might already have.

Written by Susan A. Friedmann, CSP, The Tradeshow Coach, Lake Placid, NY, author: “Meeting & Event Planning for Dummies,” working with companies to improve their meeting and event success through coaching, consulting and training. For a free copy of “10 Common Mistakes Exhibitors Make”, e-mail: article4@thetradeshowcoach.com; website: http://www.thetradeshowcoach.com