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By Grant D. Robinson

Are you on pace to accomplish your important sales and financial goals this year?

The truth is, a good majority of US Organizations have been unable to grow their businesses this year. They are not reaching their sales and financial goals. Many have all but given up.

Is this you? Are you now looking to next year to be the year you shatter previous productivity, sales and revenue records?

It is a great idea to start preparing for your best year ever, regardless of whether you are on pace to meet your goals or not. You will need to prepare!

You have realized that it takes more than just setting a goal to accomplish it. The mere act of putting the goal on paper, sharing it with your managers, and giving the extra effort to accomplish the goal is really secondary to the preparation required.

Before you begin to work toward an objective, you must insure all of the past barriers that stood in the way of prior goal accomplishment are eliminated. If they aren't, the unfortunate fact is, you will fail to meet the objective once again… for the same reasons as before.

The following are the three keys market-leading organizations have used to grow their businesses. Consider these in order to take your organization to the next level of success.

A. Operational Systems

There are two types of systems in your organization. The first is your operational systems, including:

1. Vision & Mission 2. Financial & Budgeting
3. Production, Manufacturing & Distribution 4. Sales & Marketing

All four of these systems are in place for one reason: to efficiently grow your business. They are the standards to how your organization operates from day to day. More importantly, they are the standards to how your workforce operates from day to day.

To improve productivity this quarter and prepare for your best year ever, it is vital to analyze your operational systems. In the next month, recognize what current productivity barriers must be eliminated, what operating expenses must be reduced, what unique cultural standards must be maintained, and what marketing promises must be upheld.


B. Managerial Systems

In answering the previous questions, most organizations realize an important fact: Changes to operational systems are almost always made to improve the productivity of their workforce. But the truth is; these changes alone rarely help.

Organizations failing to accomplish their goals tend to make irrational decisions. They feel if they rewrite a vision, increase spending on technology, reorganize production procedures, or alter their marketing messages, workforce performance and profits will magically improve.

However, the opposite is usually the case. The changes usually end up harming efficiency, production and morale. The usual outcome is, those employees who performed the job they were hired to do before the changes, still do. Those who failed to produce before the expensive operational modifications, still underachieve.

The second type of system in your organization is your managerial systems. The five most important processes of your managerial systems are: recruiting, hiring, training, developing and retaining (productive employees). When you create a successful managerial system, your hiring success rate, employee motivation, and the effectiveness of your leaders will naturally improve.

To prepare for your best year ever, there is only one question to ask yourself: Why haven't we been able to hire, develop and retain TOP-Performing employees in every position.

C. Focus on People

Market leading organizations realize "people" are the key to growing a business and meeting goals. The more productive their individuals are, the more productive their teams have become.

A recent study of over 2,200 managers, by Watson Wyatt Worldwide, in Human Resource Executive Magazine found, “Of the hundreds of management functions, ‘Selecting Staff’ and ‘Retention’ are the second and third most important management functions in business today.” Recruiting was ranked fifth.

Since three of the four new hires fail to meet our expectations within the first year, managers are forced to constantly replace underachievers. Recruiting is the number one management expense in business today. Although selecting staff and retention are rated very important, they rank 36th and 44th in management effort and spending respectively.

Although executives understand the importance of Top Performers in every position, their time, energy and financial priorities have become operational. With the amount of organizations failing to meet their goals or grow their businesses, it should be apparent that this strategy just doesn't work.

Hiring Top Performers for every position in your company, the first time, is the only way to insure your productivity and profits will improve. Traditionally, Top Performers are five to eight times more productive then their counterparts.

You've probably learned the hard way; that no modification to an operational system will ever increase your organization's performance five to eight times. If you are like the most effective executives, you'll understand this and will double or triple the productivity and profits of your organization by giving your managers the tools to hire, develop and retain your greatest asset; your people.

Great customer service, work ethic, motivation, productivity, and sales success comes from employees that fit your culture, their team, and the job they were hired to do. Whether it takes developing your underachievers or replacing them with someone who will naturally produce; now is the time to focus on your people to prepare for your best year ever.

Grant D. Robinson is the President of People Values and the Author of the Market Leadership System. To improve your “Hiring Success Rate” of TOP Performing Employees, watch a free, 5-minute, on-line video at: http://www.peoplevalues.com.
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By James MacArthur

Seller financing opens your home up to an entirely new segment of prospective buyers. The more buyers viewing your home, the quicker you will find that one qualified buyer. Specifically, you will attract more buyers who don't want to or would have a problem getting a bank loan, or those who want a quicker closing or more flexible payment plans than banks offer. Such buyers include the self-employed, who may be great candidates, but are not viewed as favorable by banks, as are W-2 employees. Also, those with credit blemishes, which may be going down the long road of credit repair. Real estate investors are another large group, since they may own many properties with mortgages, which make it difficult to get another mortgage from a bank.

Banks typically take 30 days to close a loan. With seller financing, YOU make the decision, and it can be done much quicker, thereby removing a buyers contingencies faster, and in effect, leading to a much faster home sale. Make sure you use "Seller Financing" in your marketing and advertising, be it in newspaper ads, flyers, or in the MLS description, regardless of whether you are selling FSBO (For Sale By Owner), or with a real estate agent.

Other Ideas to Sell Your Home Faster

Number 1: PRICE IT RIGHT! Not too high, not too low, check comparables and local agents to get the right number. If you are not getting any action after a week or two, you probably have it priced too high.

If you will be selling FSBO, use a flat rate MLS open listing. For under $500 you can get listed in MLS with no frills. Check the newspaper or call agents to find one who offers this. It will give you much broader exposure and is advertising well spent. Also, strongly consider offering a buyer agent commission of 2-4%, depending on how quick you want to sell and how hot your local market is.

Put up lots of signs around the neighborhood, especially on weekends. Hold regular open houses. Prepare your house for sale. Keep it neat & tidy. Remove the clutter.

Sell Your Home for Full Price

1. Normally a seller will accept a lower price (below market) for all cash, no contingency fast closing.

2. It will sell for market price if the buyer needs 30-60 days to close escrow, will need to qualify for a loan at a bank, and do a home inspection.

3. You as a seller should charge even more (above market) if you will be giving seller-financing terms, maybe 5-10% higher than Case 2, or more depending on the terms.

A Good Investment

Taking back a note can be a very good investment since you will be making interest on your money, which is usually better than CD's, or money market rates. In fact, you can select the interest rate you want! This is especially appealing if you have no need for the money right now.

In fact, it is such a good investment, that many investors buy seller carry-back notes. If you have no interest in holding a note, it is common for a home seller to carry-back a note and sell it at the same time as the home closing occurs. This is called a simultaneous closing.

We Buy Real Estate Notes and can facilitate simultaneous closings, call for more info on this. We can also assist in setting the terms of the note so you get the best price.

Tax Benefits

When selling a home, under current tax law, if you lived in your home for 2 of the last 5 years, your capital gains will be exempt up to $250,000 (twice that if married). Otherwise, your capital gains will be taxed in the year that you collect the capital gains. If you will have significant taxable capital gains on your home sale, it may be very good for your tax situation to take back a seller carry-back note and spread your sale proceeds over several years, or postpone it for several years. Talk to your tax adviser.

Steps for Successful Seller Financing

1. Pull the prospective buyers’ credit report. Their permission will be needed. Always review a credit report on each borrower. It is a small expense.

2. Can they afford the home, job, income? If they can’t afford it, or have a shaky job or income situation, a foreclosure will be much more likely.

3. Use a professional to draft the paperwork. Each state has various laws regarding real estate sales, contracts, and mortgages. Use an experienced attorney to draft the promissory note, mortgage, or deed of trust.

4. Down payment - Sellers usually ask for 10-30% down payment to protect themselves in case the buyer stops making payments and the seller has to foreclose on the loan, and take the property back. The larger the down payment, the more equity protection you, as the seller, have. The buyer will also consider how much money he has put down, if he is in foreclosure and can’t make the payments, and wants to walk away from the house. Zero down is very little encouragement for a buyer, should he hit a rough patch.

5. 1st position or 2nd position - A first position note is much safer for the seller than a second position note.

6. Set the interest rate above current bank rates. This will encourage the buyers to refinance down the road.

Also Read this Article: "Tips for Creating a Seller Carry-back Real Estate Note" at http://www.jmacfunding.com/articles.htm

Other Alternatives to Seller Financing

1. Land Contract / Contract to buy

2. Lease Option

Disclaimer:

I am not an attorney, nor a tax accountant, laws vary from state to state, and any advice implied by this paper should be checked with an attorney and/or tax adviser.

JMAC Funding
PO Box 91472, San Diego, CA 92169
jmac@jmacfunding.com
http://www.jmacfunding.com
(619) 846-1550

James MacArthur, http://www.jmacfunding.com, is a real estate broker-licensed in the State of California, as well as an investor of real estate and debt instruments. We buy real estate notes and real estate contracts nationwide and make private and hard money loans on real estate in California. Feel free to contact me with any feedback, or if you are contemplating selling a real estate note.
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By Wally Bock

For centuries people have debated whether leaders are born or made. Several decades ago researchers started trying to answer this question. The debate goes on, even though we know the answer.

It turns out to be a little of both. Leaders are ‘sort of’ born and they are always made. Knowing the details will help you develop effective leaders for your company.

Leaders are ‘Sort of’ Born

There's only one thing a person needs to actually be born with in order to be a leader later in life; that is intelligence. A leader needs to be smart.

Effective leaders are not necessarily the smartest people in the room, or the company, or even on the team. They have to be smart enough to do the job they are assigned.

The kind of person the potential leader is when he or she becomes an adult is very important. The person who emerges from adolescence into young adulthood has the psychological and character traits they'll demonstrate for the rest of their life. Some of those characteristics matter for leadership.

By the time a person reaches adulthood, we can tell if they know how to help other people achieve results. That, after all, is what we expect leaders to do. We expect them to achieve success through a group. We expect them to help their subordinates grow and develop.

When a person becomes an adult, we can tell if they want to achieve objectives or if they just want to go along and take it easy. We expect leaders to be responsible for achieving results. You can have a marvelous life without a results focus; however, if you're going to lead successfully, you have to have the drive and willingness to be measured by the results of your leadership.

Upon reaching adulthood, we can tell if they are willing to make decisions or not. Lots of people wake up every day and let the world happen to them. Leaders must be able and willing to make decisions that affect themselves and others.

When achieving adulthood, we can tell if they have the basic qualities that we expect leaders to have. We can determine if they're smart enough to do the job. We can tell if they are willing to help others to achieve results as a group. We can tell if they will make decisions.

Those things are essential. People who have those qualities can learn the multiple skills it takes for them to become effective leaders.
No one emerges from the womb or from adolescence with all the skills in place to be an effective leader, no matter how they measure up on the key essentials. Everybody has to learn the job. That's why leaders are always made.

Leaders are Always Made

Leadership can be learned by anyone with the basics. There is a lot to leadership that cannot be taught.

Leadership is an apprentice trade. Leaders learn about 80 percent of their craft on the job.

They learn from watching other leaders and emulating their behavior. They choose role models and seek out mentors. They ask other leaders how to handle situations.

Leaders improve by obtaining feedback and using it. The best leaders seek feedback from their boss, their peers, and their subordinates. They modify their behavior so they are able to obtain better results.

Leaders learn by trying things out and then critiquing their performance. The only failure they recognize is the ‘failure to learn from experience’.

In their book, Geeks and Geezers, Warren Bennis and Robert Thomas identify the special power of what they call "crucibles." These are trials that teach hard lessons which leaders use as the basis of their strength in later crises. Many of these events can be called "failures," but leaders turn the bad situation to good by learning from it.

Effective leaders take control of their own development. They seek out training opportunities that will make a difference in their performance.

Effective leaders look for training programs that will help them develop specific skills they can use on the job. Then, when they return to work, they devote specific, deliberate effort to mastering in real life what they have learned in the classroom.

Marshall Goldsmith and Howard Morgan studied the progress of 88,000 managers who had been to leadership development training. The people who returned from the training, talked about it, and did the deliberate learning applications, were judged as becoming more effective leaders. The ones, who didn't, showed no improvement.

If you're responsible for leadership development for your company, you should structure your support for your leaders to recognize that most leadership learning happens ‘on the job’. Help people develop leadership development plans. Help them select specific skills training. Then work on transferring skills from the training to the job. Help them find role models, mentors and peers to discuss leadership issues.

Help your leaders get feedback from their boss, peers and subordinates. Work to create the culture of candor that will make that feedback helpful and effective.

Don't stop there. Make sure you evaluate your leaders on their leadership work. Reward them. Hold them accountable for accomplishing the mission through the group. Hold them accountable for caring for their people and helping them grow and develop.

A Leader's Growth is Never Done

Leadership learning is a lifetime activity. You are never done. There's always more to learn. There are always skills you need to improve.

Effective leaders seek out development opportunities to help them learn new skills. These might be project assignments or job changes. This develops knowledge and skills that can be used elsewhere.

Effective leaders seek out opportunities that will increase their visibility. Great performances alone will not propel you to the top in your career. You also have to be visible to people who make decisions about promotions and assignments.

If you are responsible for developing leaders in your company, set up programs to give your leaders both kinds of development opportunities over the course of their careers.

There is no magic formula for developing quality leaders in your company. By selecting potential leaders with the essential traits, supporting them with training, feedback, on-the-job learning, developmental experiences, and holding them accountable for results, you will have the leaders you need to shape your company's future.

Wally Bock is an author, speaker, and coach who help leaders improve the performance and morale of their teams. Wally is the author of Performance Talk: The One-on-One Part of Leadership (http://www.performancetalk.com/) and the Three Star Leadership Blog (http://blog.threestarleadership.com/).
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By Allison Thompson

People will find themselves in difficult financial situations, at times. It may be because their business has not worked out and is on the verge of becoming bankrupt or it could be for personal reasons (a divorce settlement is not what it should have been). At any time, the need for financial support is important. When faced with situations such as shown previously, a loan to help them recover is hard to find. There are many reasons why getting a loan could be difficult, it may be they have a poor credit rating or they have no equity to act as security on a loan that lenders will normally provide. However, now there are moneylenders around called ‘bad credit’ lenders who can assist these people when their state of financial affairs is so dire.

You will find that ‘bad credit’ lenders are institutions or organizations that are able to provide loans to people who are in desperate need of financial assistance. One type of option that these kinds of lenders provide is a private loan (also known as a hard money or ‘bad credit’ loan). This type of loan does not require the borrower to have any equity, and as a result, are able to provide such loans but at an increased rate of interest.

Different types of ‘bad credit’ lenders exist, and banks are one source. Should you need to arrange a ‘bad credit’ loan, you could first consult a bank. Many banks require some sort of equity against the loan that you are looking for. It is advisable that you seek assistance from a bank where you have been a customer from some time. This provides the bank with a guarantee of knowing who you are and they will have full details of your banking records.

If this does not work out, there are a number of companies around which also act as ‘bad credit’ lenders. Such companies will provide you with a loan proposal, but be aware that they will often charge much higher rates of interest than usual.

Many financial experts say that when looking for the right sort of ‘bad credit’ lender, it is wise to do as much research as possible. Obtain all the information you can on each lender. Make sure you are aware of what sort of loan programs these lenders have and what the interest rates are that they offer on their loans. After getting this information, it is wise to compare each one. See which ones suit you and the one you will not have difficulty in making repayments to.

Allison Thompson, an expert author, after becoming a work from home mum, runs a small real estate company in Spain. Due to her involvement in the property market she has carried out extensive research relating to all financial matters. If you would like to learn more, please visit http://www.centrallendingservices.com.
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By Tim Sales

It is very difficult to achieve real MLM success if you are afraid of talking to people about your business. Use these four guidelines to achieve confidence when talking with prospects. They've worked for thousands in my own MLM business. I know they will work for you.

Why do you have a "chicken list?" Because you fear you don't communicate easily or well.

A "chicken list" is the list of prospects that you're afraid to call. Often people think they will call their "chicken list" after they get successful. But, they need these people in their MLM business to create the success.

This is a "Catch 22."

The phrase "Catch 22" is from a novel by Joseph Heller, written in 1961. The pilot was afraid to fight in World War II. He feigned insanity. But the doctor said that if he were truly insane, then he wouldn't mind endangering his life by going into the war.

If he were sane, then he would be capable of following orders to fight the war. Thus the phrase "catch 22" came to mean, "a situation that trips one up no matter which way one turns."

You need the people on your chicken list to create the success you need in order to contact your chicken list. How do you get around this catch-22?

Your fear of the chicken list is based on your feelings that somehow, people are above you because of their status. If you were to examine this more closely, you would discover it is not that the people are any better than you; it's lack of confidence in your ability to communicate easily.

If you knew you could communicate easily and effectively without making any mistakes, you could...and would...call anyone without hesitation. You would have confidence. You would have certainty. And there's NOTHING more rewarding than having that feeling.

Communicate means: a. To convey information about; make known. b. To reveal clearly.

Easily means: a. Free from worry, anxiety, trouble, or pain. b. Requiring or exhibiting little effort.

The reason I bring this up is there are a group of characteristics an MLM business professional must have in order to truly have success in speaking with prospects. I call these characteristics the 10 Communication Qualities.

Having full knowledge of these qualities and having the proper and correct MLM training to learn them, you will be amazed at how much smoother conversations will go with your prospects.

The fifth communication quality on my list is to, "Communicate easily - no tension, strain, fakeness, sounding rehearsed, stuttering or hesitating."

Let's look at each one of these issues:

Tension & Strain: (The definition for tension and strain is very similar so they are
combined here.)

a. To be subjected to great stress. b. A great or excessive pressure, demand, or
stress on one's body, mind, or resources.

When communicating, tension and strain are stress created by the mental activity of feeling unprepared, or fear that you will sound "stupid" to others. If you've ever been asked to suddenly speak in public, you know what this mental activity feels like.

It creates a very uncomfortable feeling, of "being on the spot", and not knowing what to say. It’s the reason someone's voice "squeaks and quivers" when talking. This communicates an unprofessional, “new to the subject”, uncertainty to the prospect.

The solution to tension and strain is to familiarize oneself with all situations that can arise on a call when talking to prospects. Be familiar with all situations regarding your MLM business opportunity and also the products you sell.

Know what you are going to ask the prospect to do; invite for product, invite for business, send to a website, or get on a conference call, etc. When you are clear about what you're going to do and say, you will greatly reduce tension and strain.

Fakeness: a. To represent falsely; pretend to. b. To fabricate.

People sound fake when they use a lot of fluff words like, awesome, incredible, unbelievable, fabulous, wonderful, special, state-of-the-art, etc. These types of adjectives demonstrate a clear bias on your part. I'm not suggesting you be a boring communicator; by all means, be excited. You don't have to use fluff or puff words to describe your excitement. This normally indicates a cover-up of real content.

Sounding rehearsed: a. One that is not authentic or genuine.

Rehearsing what you're going to say is NOT WRONG. However, if you talk with a prospect before you've rehearsed enough - you will sound rehearsed; which IS UNPROFESSIONAL. When you've received a phone call from a telemarketer, you could tell he was reading from a script. It didn't sound very genuine and when you detected that he was reading from a script. You wanted off the phone. That's what you want to avoid with your prospects.

Stuttering and hesitating: a. If you hesitate, you do not speak or act for a short time, usually because you are uncertain, embarrassed, or worried about what you are going to say or do.

Stuttering and hesitating loops us back to the first issue I discussed above which is Tension and Strain. It is the fear of saying or doing something the prospect won't agree with that causes us to hesitate and stutter. The solution for stuttering and hesitating is similar to the solution for tension and strain; is very familiar with all the situations that can come up on your invite call.

Have you realized the simplicity of this yet? Your willingness to talk to your “chicken list”, or lack of, is based on your ability to communicate easily. You need to become familiar with all aspects of your MLM business and company to communicate easily.

Tim Sales helps network marketers gain the confidence and skills to be an MLM success. Discover what you must know to become a true network marketing professional. Sign up for his free MLM training newsletter and listen to free training at http://www.brilliantexchange.com.
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By Colleen Kettenhofen

"Success seems to be connected with action. Successful people keep moving. They make mistakes, but they don't quit." Conrad Hilton

1. Get rid of clutter. Too much "stuff" in your office and inside your home clutters your mind, creates confusion and exacerbates stress. Start by cleaning one area at a time. What items do you have that need to be donated, sold, or put back where they belong? As you're cleaning and putting things away, repeat to yourself, "Everything has a place." I often heard my dad repeat this phrase while we cleaned house. It still rings in my ears every time I clean.

What clothes do you own that you haven't worn in a year? Are you hoping to fit into them again? Donate these items to a local charity. What piles of paperwork are lying around that need to be filed? Studies show that 85% of everything that gets filed away never gets looked at again. Consider starting an archives file. You'll feel more energized, less stressed, and more self-confident when you eliminate clutter.

2. What's going on outside you is a result of what's going on inside you. What self-limiting beliefs do you have about your skills, aptitudes and abilities? Be honest with yourself. Write them down! You don't have to share them with anybody. The average person has 50,000 to 60,000 thoughts a day. When we talk to ourselves about ourselves, much of that self-talk is negative. As the saying goes, "How many times in a day do we ‘should of ' all over ourselves with everything that we should be doing?!" Get rid of the "should of' ." Become more aware of your thoughts, change them into positives, and you'll start achieving more success.

3. Enroll in a sunrise semester. First thing in the morning spend 30 to 60 minutes a day reading motivational, inspirational, or other pertinent information related to your chosen field. Your subconscious mind is most amenable to suggestion the FIRST hour upon arising, and that LAST hour before bedtime. As John Wooden once said, "If I am through learning I am through." Stay current and constantly upgrade your skills.

Learn more to earn more and to improve performance. Much of this is material we already know. Yet, often we need to hear it again because we don't "do" with what we know. Invest at least 3% of your income in personal and professional books, CD's, e-books, and teleseminars. When pressed for time, listen to CD's in your car on the way to work, picking up the kids, or driving to and from the supermarket. Attend seminars and conferences no matter what the distance. It is worth the investment in keeping you motivated.

4. Become more self-disciplined. The difference between successful people and unsuccessful people is that successful people make themselves do things unsuccessful people don't want to do. It's that simple. Once you start an important task, discipline yourself to keep going. Focus on it single-mindedly until it's complete.

Be more aware of your every day habits and what distracts you. Make a list of the activities you engage in that are a waste of time. Resolve to eliminate them altogether or delegate them to someone else. Start by determining which activities only you can do. These are the ones you must do. Outsource everything else. The ability to determine where you should spend the majority of your time and then complete those tasks can have more impact on achieving your goals than anything else.

5. To improve performance and productivity work faster. Compete with yourself. Make it a game. Resolve to work more effectively and efficiently throughout your workday. Try arriving to work earlier and leaving a little later. Many business people in my speaking engagements tell me they get more work accomplished when they arrive to work at the crack of dawn. No one else is in the office and there aren't distractions. Try this at lunch as well. Everyone leaves from noon to one in the afternoon. Cut back on frivolous time wasters such as talking with co-workers around the water cooler and other idle chitchat. This will free up your time for the things you really enjoy, like spending time with your true friends, family and loved ones.

6. Review your values and priorities. Make sure your goals are consistent with what's important to you. Otherwise, no matter how much you think you want something, you won't work hard to achieve it if it's not in line with your core values. Write down each individual goal you think you want. Is it consistent with giving you greater peace of mind and happiness?

For example, values that are important to me in terms of work are helping others, freedom, creativity and flexible hours. A corporate job where I'd sit in an office all day would make me unhappy no matter how much it paid. So start by clarifying your values.

Success means many things to different people. In powering up your performance for greater success, first determine what you really want…and why. For example, do you really want a new car out of necessity, or is it to compete with the neighbors next door? No matter how much effort you put into achieving your goals, if they don't fit in with what's really important to you, you'll find ways to procrastinate or sabotage yourself. It's easier to be self-disciplined when you're passionate about something and it fits in with your core values.

"The biggest mistake people make in life is not trying to make a living at doing what they most enjoy." Malcolm S. Forbes

Colleen Kettenhofen is a motivational speaker, workplace expert, & co-author of "The Masters of Success," as featured on the Today Show, along with Ken Blanchard and Jack Canfield. For free articles, e-newsletter, or to order the book visit http://www.ColleenSpeaks.com Topics: leadership, management, difficult people, public speaking. Colleen is available for keynotes, breakout sessions, seminars. (971)212-2412.
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By Clarence Binayu

More and more people are lured into affiliate marketing. You might be one of them. Affiliate marketing is one of the most effective means of generating a full-time income through the Internet. It’s a fair deal between the merchandiser and his affiliates, as both benefit from each sale materialized. Like in other kinds of business, a great deal of the profits in affiliate marketing depends on the affiliate’s advertising, promoting and selling strategies. Everyday, as the affiliate marketing industry expands, competition heightens, also, so an affiliate marketer must be creative enough to employ unique and effective ways to convince potential buyers to purchase or avail themselves of the products and services offered.

Compared to traditional advertising practices, affiliate programs are more effective, risk-free, and cost-efficient. Why do many people still fail in affiliate marketing? There are many reasons and many areas in the program to look into. The most critical aspect in the affiliate program is advertising. Many affiliate marketers’ fail in this aspect because they lack hard work, which is the most important thing in affiliate marketing and in all other kinds of business. Although it pays to be lucky, you cannot merely rely on it. Affiliate marketing isn’t as simple as directing customers to the business site. If you want to earn big, you have to invest time and hard work in promoting the products. As earlier mentioned, the competition is very intense. Customers nowadays are very wise. After all, who doesn’t want to get the best purchase—that is, to pay less and get more in terms of quantity and quality?

Another reason why one fails in affiliate marketing is the lack of preparation, whether he is a merchandiser or an affiliate. Part of the preparation is researching. The merchant has to be highly selective in choosing the right affiliate websites for his affiliate program. To make the best choices, he must have exhausted his resources in looking for highly interested affiliates whose sites are a sure fit to his products and services. The affiliate sites must match his targeted customers. Also, the affiliate marketer must research on the good-paying merchandisers before he signs up for an affiliate program. He must ensure that the merchants’ products and services match his interests so he can give his full attention and dedication to the program. He can get valuable information by joining affiliate forums, comparing different affiliate programs, and reading articles on affiliate marketing where he can get tips from experienced affiliate marketers on how to choose the best merchants and products with high conversion rate.

The website is a very important tool in the whole affiliate program. As an affiliate marketer, you should plan how your site is going to look, from domain name, to the design, the layout, the content, and ads. Some users are particular about what they see at first glance. If they find your site ugly, they won’t read through the content even if your site has many things to say and offer. In contrast, there are those who want information more than anything else. Affiliate marketers with “rich-content” web sites are usually the ones who prosper in this business because the content improves traffic to the site. Websites with high quality contents—with relevant keywords and more importantly, right information about the product and not empty hyped-up advertisements—allow you to earn big in affiliate marketing even when you’re asleep. If you aren’t able to sustain the interest of your site visitor, you won’t be able to lead him to the merchants’ site. No click-through means no sale and thus, no income on your part.

Selecting a top-level domain name is also crucial to the success of the affiliate program. A lot of affiliate sites don’t appear in the search engine results because affiliate managers deem them as personal sites. Major search engines and directories would think of your site as transient ones and thus, they won’t list it in the directory. Before you decide on the domain name, know first what you are going to promote. Many fail because their sites are not appropriately named. When they feature the exact products the customer is looking for, the customer might think the site is not relevant and will not enter the site.

An affiliate marketer must be willing to learn more. Certainly, there are many things to learn and so an affiliate marketer must continue to educate himself so he can improve his marketing strategies. Many fail because they don’t grow in the business. They are merely concerned about earning money quickly. If you want long-term and highly satisfactory results, take time to learn the ins and outs of the business. Continue to improve your knowledge especially with the basics in affiliate marketing ranging from advertising to programming, web page development, and search engine optimization techniques. Study the needs and wants of your site users and how different merchandisers compete with each other.

Keep on trying!

Clarence B. is the founder and Webmaster for http://www.virtual-guides.com. Here you can find FREE information on many subjects including business, automobile, travel, vacation, affiliate marketing, advertising, internet, sports, entertainment, technology, communication, fashion, home improvement, culture, education, society, science, politics, fitness and health. http://www.virtual-guides.com provides you with helpful guidance, tips and news update, from basic to the latest skills, knowledge and information, about these subjects.
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By Tim Sales

There is one very specific quality you must have, whether leading just a few or a few thousand people in your MLM business. Achieving MLM success will be A LOT easier when you develop this one quality, tell the truth.

If you do not tell the truth, your downline may be friendly to you...but they probably won't follow you.

Truth means: that which is factual based on observable data.

There has been much written about truth, a lot having to do with philosophy and religion. My only interest in the subject (as it pertains to the MLM industry) is that we, as a group, stop destroying our income and our reputation by not telling the truth.

Being truthful should go without saying, but I have to discuss it because it is one of the Ten Communication Qualities that make up a great communicator. It’s also a major problem in the network marketing community needing correction for the MLM industry to grow to its fullest potential.

My income dropped in 1991 - like a brick falling from the top of a building - from a monthly gross of $68,000 to $16,000 - just because people were not telling the truth.

A media member sneaked into my colleague's business meeting and recorded the dialogue that occurred. Although it was a painful experience for me, the biggest loss stems from the CONSTANT number of people we repel because of not telling the truth.

Every time we (I'm talking about me and you) don't tell the truth, we feel icky inside. Observe a dog that has done something wrong - do they come strutting into the room? Not at all! They actually hide under the couch. Their ears and tail hang low. They don't feel worthy. The same is true for us. That ickyness actually causes us to not feel worthy that others follow our advice...and so they don't.

Five broad categories of not telling the truth have gotten individuals and/or companies in trouble. It stopped them from growing to their fullest potential. They are listed below.

1. False income representation or suggesting others can earn a stated level of income.

2. Stating that a product or service can do something that has not been substantiated.

3. Promising someone (or yourself) something and not doing it.

4. Gossiping about others. Passing information to another that does not add value.

5. Building the business in a way that is not truthful...such as suggesting distributors create fictitious accounts or positions.

Let’s consider, category one, false income representation. If you don't know what your upline earns, don't say what you think it is. If through the grapevine you've heard its "X" amount, and you feel you must state it, say: "The rumor is that he/she earns $ amount; although I've not verified it."

Say nothing you don't know is absolutely true. This gives you tremendous credibility!

When you discuss income, discuss what the prospect wants - NOT what someone else is earning. If the prospect states an income they desire, tell them it's achievable, (provided it is). Then state, "Some people go to school and become the President. Some become billionaires, some sell illegal drugs and some draw a welfare check. It would be impossible to know what you're going to do with what I teach you, but there is the potential to earn a substantial income if you choose to fully apply what you're taught."

Category two from above is unsubstantiated product claims; which, in the past, have also gotten the network marketing industry into trouble. If you market a nutrition product, the current law (in the USA) is the DSHEA Act, (Dietary Supplement Health and Education Act), which states you can discuss what a product does, provided THAT PRODUCT is what has been proven to get results.

Most often an INGREDIENT has had some studies done on it (such as vitamin C) but your company's product (that contains that ingredient) has NOT. Therefore, it is against the law to claim your product does ANYTHING!

Now, that doesn't mean you can't promote your product truthfully. You simply say something like, "The active ingredient (vitamin C) in Potent-C (an example of your company's product) has demonstrated to increase/decrease ________ by X amount." That way you're not claiming your product does anything.

Telling stories of your success or others' success with the product or the MLM business is also common. Just keep in mind that the common way people get in trouble is from questionable claims reported by the media after coming in with hidden recording devices and capturing what you say. Make sure you are not claiming anything that isn't the truth.

If a friend went on your company's product and stopped having migraine headaches, you honestly wouldn't know if the reason was the product or the fact that she increased her water intake to take your product! You can't determine what really helped her - so be very careful what you represent.

Category three is to keep your word once given. If you say you will be at a meeting at 6:45 - be there at 6:45. No excuses, just be there. If you say you're going to help someone, - help them. Keep your word! If you're unable to keep your word, make it up to the person. Do something that shows you want to help.

The most important person you must keep your word with is yourself. If you say you are going to bed at 11pm - go to bed at 11pm. If you say you will call five prospects a day, call five prospects a day!

When you're honest with yourself and with others, people will trust you. This trust is what helps your MLM business to grow and be successful. My experience is that people will not follow someone they cannot trust.

Tell the truth always and you will be on your way to experiencing passive income and time freedom in your MLM business.

Tim Sales helps network marketers gain the confidence and skills to be an MLM success. Discover what you must know to become a true network marketing professional. Sign up for his free MLM training newsletter and listen to free training at http://www.brilliantexchange.com.
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By Joe Leech

Let's face it: you’re probably working for far less than you need to. The sad thing is you may not even be aware of it or the options that are available! We're going to change that for you, and share, not only a thought, but also a vehicle that can change your financial life.

We’re going to show you how to get so much more out of your sales time investment.

This may apply more to the part time, home based business person than the professional...but we have seen, met, and talked with professionals who really are under- valuing their return on time investment. The phrase “time investment” is used repeatedly, but you MUST consider it just as important as you value cash or a money investment.

It is even more important because once spent or invested, you can never get that particular moment or minute back. It's gone! You can always invest more money, but you only have so much irreplaceable time. Your sales time investment is one of the most precious investments you can ever make.

As we look at business models, we find on one end, the model that proposes high volume but low profit per sale.

Wal-Mart has certainly shown this model works. Many, many supermarkets work this same way. If you have the ability to create large volumes of sales, it will work; the question is, do you? If you are an individual sales rep, or a small business, just how much of an opportunity do you have in creating large volumes? The appeal to the small businessperson is to do this by creating some type of a multi-level sales organization, (probably incorrectly referred to as a pyramid); and in the ideal world, ‘IF’ you can do this, you can create volume. This could take years to accomplish, and still never guarantee any income or security because: (1) The company behind it could go out of business, be taken over, or any number of things. (2) The pay plan could change. (3) The group suddenly dissolves, particularly if or when a heavy hitter or group leader decides to switch to another business taking his distributors or sales force with him. Do you make a good sales time investment if you choose this model?

Of course, you still have the ability to sell the product or service yourself, but (1) can you do the volume, and (2) is the profit per personal sale worth your time?

The second business model, at the other end of the spectrum, is one that provides a relatively high profit or earning per sale. Often, in this category, we think of real estate people and car sales people, as well as, sales people of specialized capital equipment, but that's not the majority of us.

The downside is, if we are thinking about selling a high ticket/high profit item, we have to ask (1) is there a large market and prospect base, and (2) if we are thinking in terms of the ability for a part time person--possibly a "stay at home mom", can this high ticket, high profit product or service be first mastered in terms of the technology, and is the customer prospect base readily accessible?

In most cases, the answer to those questions is "no, not available". But if it is, or was, then here's a fact that can be virtually carved in stone:

IT TAKES NO MORE TIME OR SKILLS TO SELL THE HIGH PROFIT PACKAGE THAN IT DOES TO SELL THE MASS PRODUCT WITH ONLY PENNIES OR DIMES IN PROFIT!

Think about that! This is ALL relative to your sales time investment. It's the MOST IMPORTANT investment you have to make. Ask yourself: "Am I working for pennies or dimes, when instead with the right vehicle I could be working for dollars?"

If the answer is yes, and this is so true of particularly home based business entrepreneurs who are involved in the sale of nutritional supplements, skin care, fad gadgets, etc., then ask yourself, "Am I doing this because I want to earn a nice income, and do it as quickly as possible... or am I kidding myself about that goal and do I just want to get products wholesale or discounted and have some fun?"

There is nothing wrong with that, if you have an honest assessment of what you are doing and why. But...if your goal is $4000 to $5000 a month or more, and you do not want to spend all your waking hours "working your business", then it is time to change!

This article is written from the school of hard knocks. It is one that really had us very emotionally involved with the businesses; rah, rah, rah, recognition pins, etc.…Amway…Free Life…Primerica…Herbal Life. Been there, done that! Made some money? Yes, but far, far less than in other options. This represents the part time side of things we did to supplement our “real” job. We made some money, but had no security, and worked for far less than we could have been doing. Plus, we just sold our time for money, no residual income…that is a subject for another article.

We hope this has helped you focus your thinking and our resource block will point you to one tool that will let you change your life.

Joe Leech has been involved in both conventional and home-based businesses for over 40 years. He offers sound advice from his experience and at his website at http://www.wideworldinfo.com/abundant/opty.html he offers a way to do what he writes about.
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By Wiley Long

The year 2007 is here. There are several issues to consider if you currently have a Health Savings Account (HSA), or are planning on getting one in the near future.

The deposit you place in your HSA is 100% deductible on your federal income taxes. HSA contributions are tax-deductible on state income taxes, except in four states. If you’re looking to reduce your 2006 tax burden and put more money away for retirement, your HSA is the first place to consider putting your money if you have not yet maximized your contribution.

The maximum that can be contributed to your HSA in 2006 is the lesser amount of your deductible, or $2,700 for single persons, and $5,450 for families. Individuals, who are age 55 or older, may contribute an additional $700. Be aware, the contribution limits are pro-rated, based on the number of complete months during the year in which you have a qualifying HSA health insurance plan.

The deadline is April 15, (or later if you file for an extension), to make your 2006 contribution. If you do not fully fund your account for the current year, you can’t make a “catch-up” contribution for 2006 after this deadline. However, you can reimburse yourself in later years for qualified expenses incurred in 2006, even if you don’t have the funds in your account to reimburse yourself at this time.

In 2007, the maximum annual HSA contribution will go up to $2,850 for individuals and $5,650 for families. Individuals 55 or older will be allowed to contribute an additional $800.

It is also important to have your HSA-qualified health coverage in place no later than January 1, to maximize your tax benefit for 2007

To pay for a medical expense from your HSA, it must be a qualified expense. Some of these qualified expenses include: dental expenses, eyeglasses, chiropractic visits, over-the-counter medications, and sometimes even nutritional supplements.

Make sure you have an accurate record of your medical expenses for the year. Separate the expenses for which you have reimbursed yourself from your HSA from those that you have paid for out-of-pocket. Keep receipts for all medical expenditures paid from your HSA with your 2006 tax records. Place the "non-reimbursed medical expenses" in a separate file, and keep these receipts with the concurrent year's tax records with the year you decide to reimburse yourself.

There is a 6% penalty for over-funding your HAS. You have until April 15, 2007 to withdraw excess funds for the 2006 tax year to avoid this penalty. Your HSA administrator may notify you of any over-funding, however, they are under no obligation to do so. It is your responsibility! Make sure you check into this if you think your may have over-funded you account.

The minimum deductibles for HSA-compatible health insurance plans in 2006 were $1,050 for individuals, and $2,100 for families. This amount will increase to $1,100 for individuals, and $2,200 for families in 2007. If you currently have an HSA-qualified plan with the lowest eligible 2006 deductible, this deductible will automatically go up on January 1 to the new minimum.

Strategies to Maximize Your Tax Benefits

There are basically three different strategies you can take to decide how to fund your health savings account:

1. Put no money in the account, except when you incur a medical expense. This strategy allows you to legally "launder" any money used to pay medical expenses. By depositing money into your HSA, then immediately withdrawing it to reimburse yourself for medical expenses, you’re making all your medical expenses tax-deductible. Use this strategy if you are on a tight budget and need to keep your cash outlay as low as possible.

2. Fully fund the account, or put in as much as possible, based on your budget. When medical expenses are incurred, take money out of the account to cover your costs. Then let the rest grow tax-deferred. This strategy will maximize your tax deduction, while making your HSA funds available to pay any non-covered medical expenses before your deductible is met.

3. Fully fund the account, but pay all medical expenses from a non-HSA account. Reimburse yourself for medical expenses at a later date. This strategy will allow you to maximize your tax deduction, and also allow you to maximize the tax-deferred growth of your HSA. You can reimburse yourself, tax-free, at any time in the future for medical expenses incurred over the ensuing years.

To maximize the potential growth of your funds, you may want to make your 2007 deposits as early in the year as possible. Any growth in your account is tax-deferred, like an IRA. If possible, plan to make your deposits the first week in January.


Wiley Long - President, HSA for America (http://www.health--savings--accounts.com) - The nation's leading independent health insurance firm specializing in Health Savings Plans that works with Health Savings Accounts.
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By Todd Brabender

When starting a successful business venture or launching a new product, most entrepreneurs or business owners conduct some type of marketing research to determine the extent of their prospective customer base. When getting the word out to that customer base, many entrepreneurs may turn to the media to help generate a buzz for them. However, as detailed as their marketing research might have been, very few business owners are as meticulous at determining their proper "media market" – that is, all those media outlets whose editorial profiles are a match to a product/business profile and would be appropriate for generating media exposure and publicity.

One of my favorite things to do is educate my clients about their "media market." Consider this, in North America there are more than 75,000 media outlets and almost one million reporters, editors & producers in the entire media market. However, only a small percentage of those may be appropriate and applicable to your business/product. Which ones are they? Unfortunately, too many well-intentioned entrepreneurs are either uninformed or misinformed regarding what it takes to attract media attention for their business. I recently surveyed 100 business owners and entrepreneurs who contacted my business about a publicity/media exposure campaign. Here's what I found:

11% - "Are Admittedly Media Market Clueless"
19% - "Have Unrealistic Media Market Perceptions"
29% - "Think Local & Large Media Are The ONLY Media"
41% - "Have A Good Grasp On Their Potential Media Market And Its Benefits"

Here are the descriptions of these categories and the lessons I try to teach those who fall into each category:
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11% - "Are Admittedly Media Market Clueless" These are the business owners who know their product and market inside and out, BUT they have never thought about launching a publicity/media exposure campaign before now. They know very little about their potential media market or how to generate publicity therein.

The Lesson: For these types of business owners I recommend asking for help from a smaller PR agency or publicity specialist who is willing to "hand hold" to get the client educated. Research to find one who doesn't mind spending the time to educate you about what should be included in your specific media market and the pitch. Make sure the agency or publicist understands the product/business as well as you do and can in turn educate you about your media market – one that will be able to benefit your business for years to come.
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19% - "Have Unrealistic Media Perceptions" These are the business owners who are CONVINCED that EVERY newspaper, consumer interest magazine and TV show will run a feature on their new products when they launch a publicity campaign.

The Lesson: No product or business, no matter how big or great can be assured media coverage in every outlet in a media market. But you can get coverage in a good number of them given the right media tending. Every media pitch will be weighed against the media outlet's editorial lead-time, its available editorial space, and availability of an editorial staff member to cover your pitch. It is totally up to the discretion of each media outlet as to whether your pitch makes it to the pages or on air. It can be an uphill battle if you target the wrong media with the wrong message. With a little expertise and media market know-how, you can greatly increase the chances generating those media placements.
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29% - "Think Local & Large Media Are The ONLY Media" These are the ones who think of their media market in two simple terms: LOCAL & LARGE LOCAL, as you might imagine, means the media outlets in their city or surrounding geographic region -- the local newspaper, a regional business magazine or two, a few shows at local radio/TV stations. LARGE, on the other hand, are media outlets like The Wall Street Journal, Newsweek, Good Morning America, Oprah or your other favorite large circulation, trade specific media outlet.

The Lesson: The reality is local and large are indeed part of your media market, but not the only ones. The best media market opportunities may well be the dozens of other smaller scale papers, magazines, newsletters or TV/radio/cable shows that may generate more customer interest and sales than a placement in the big media might. Because of a lack of media market knowledge, many business owners don't even know these smaller, more targeted media outlets exist. This is where a PR agency or publicity specialist can be integral in your publicity campaign. They know the media market very well and will be able to find those media members who will be the best for generating editorial features on your business or product. They also have great media contacts that can turn one feature into a syndicated story that runs in multiple media outlets nationwide.
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41% - "Have A Good Grasp On Their Potential Media Market And Its Benefits" These are media-savvy entrepreneurs and business owners who are realistic and knowledgeable about how the media can benefit their business. They know that they have to narrowcast their media pitch to a select segment of the media in order to get coverage that will increase exposure for the business.

The Lesson: Don't let a PR agency or publicity specialist tell you they will send your pitch to 20,000, 30,000 or 50,000 media outlets. The reality is, of the 8,000 daily & weekly newspapers, 11,000 magazines & newsletters, 15,000 radio/TV/cable stations and 7,000 Internet news sites in North America, only about 25% of those accept press releases from outside their geographic area. They cover only LOCAL issues, businesses and products, and it is a waste of time to target them. The key is researching to discover which media outlets will be receptive to your pitch and knowing how to parlay those media contacts into positive consumer interest features that will educate and entice customers about your product or business.
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Just like marketing to find the right customers, one should be equally diligent about finding and pitching the right media market. Bottom line – whether you have a general interest product that has widespread consumer appeal or a trade specific business with a very narrow customer base, knowing your appropriate media market can mean the difference between product/business publicity and product/business obscurity.

Copyright (c) 2006 Todd Brabender

Todd Brabender is the President of Spread The News Public Relations, Inc. His business specializes in generating media exposure and publicity for innovative products, businesses, experts and inventions.
http://www.spreadthenewspr.com
mailto:todd@spreadthenewspr.com
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By Lynette Chandler

Just when you think you understand the content publishing trend of the day, here comes another one to mess up your plans. If you're frustrated, confused and don't know how to fit everything or if you even should. It's not easy coming up with a web content publishing management strategy. It's something I struggle with from time to time, as well.

I believe it's a personal choice. All these are just different methods of publishing your content. There are some key questions you might want to consider.

What is your audience most predisposed to?

The reason we publish web content is so people will find it, read it, use it, and hopefully generate a sale for your products. It doesn't matter which is the best format but what is best for your audience. Which content format do they respond to most? Are they highly mobile people, always on the road? Do they prefer reading to listening? Are they technically savvy enough to understand how to use an RSS reader? If you don't know, ask them.

You'll naturally have a hodge-podge of answers. Sometimes even after asking, the result is not always clear. Overall, written content still triumphs over multimedia for several reasons. People cannot scan an audio or video file. If they want just one piece of information from that hour-long recording, they are forced to find an hour of their time that they may not be willing to give.

Why are you building that site?

How do you picture your website? For example, if you start a site answering 'questions about coaching' then a Blog would be an ideal type of publishing to use, and you can easily publish the questions and answers. Blogs are perfect for sites like product reviews; launch updates, deal of the day, news and event reporting and FAQ's. You can always use a Blog and articles as a compliment to existing sites.

Other sites, especially those built for educating and dispensing information, would be better off with a regular article based site. While you can use a Blog as a content management tool for your articles, a regular website offers much more control when you're trying to optimize each web page individually. True, you can optimize a Blog, however, overall I find it's easier to optimize a website.

Relevance

This is where a good long look at your overall business helps. Some people build sites in all kinds of niches, from gadgets to babies. Others find their niche and build upon it by creating different sites related to that niche. Example: the main business is coaching. They have one site on coaching FAQ's, one for coaches, one for life and balance articles for a working mother, and so on. If your business is structured like the latter, it's going to be easier for you to figure out which approach you should opt for.

This is because all of these sites are working in tandem to support your main business. It doesn't matter which you use, in the end, the focus is on your business, you are promoting your services no matter where people go and you'll reap the rewards. Each of these sites also becomes a network of content. Doing so also means you could keep only one Blog and use it to direct people to new articles, highlight special articles or alert people about a teleseminar call, kind of like a news hub just for your business. Another nice plus to this is, you don't have to build so many Blogs that you’re unable to keep up with.

An example is this page you're on. Some of you are directed here because I mentioned the article on my Blog. Some of you come here from my newsletter, and some from reading the Blog's RSS feed.

When to pod cast

There are many benefits to pod casting. It can take up an awful lot of time. It's hard work publishing a show every week or every other week for that matter. So, make sure you can commit that kind of time before doing so. That doesn't mean you can't publish audio your Blog when you have an audio to publish.

Many people misunderstand pod casts; they look at it like they see radio and magazine, which are totally different things. Fact is, many pod casts are Blogs and vice versa.

If you think pod casts are just a little too much to handle right now, here's one way you can leverage them without committing yourself to it. Become a guest on someone else's pod cast who’s reaching the same niche as you. Pod cast publishers are always looking for great content and people to interview so, fill their need. Why create your own when you can piggyback?

There are many things to consider, it could go on forever, but given this time slot I'll make it quick and point out a few key areas.

Some sites are just made for Blogs – reviews, FAQs, deals, news and updates.

Look for synergy. I'll usually start off with a regular articles based website. I think you can’t go wrong with it. It's the basis of the Internet and will be for a long time; just like books are still in publication today, it's not going anywhere. However, also try to see if an existing Blog can help drive traffic to this site simply by highlighting articles or mentioning certain things about the content.

Sometimes time itself is of the essence and we just do not have enough of it. If you find this to be true you can still create an influence of a pod cast by being a guest on a show or by contributing recorded segments. You could create an audio of an article that you've already got written so that it doesn't take up much of your time. This could also apply to Blogs. If you find you don't have time to write a Blog, or another Blog, then see if you can be a contributor to a relevant Blog. You could even set up a 'Community Blog' where three or four people will add there posts; so that it is busy without one person having to do all the work.

Lynette Chandler helps entrepreneurs recognize and apply the power of technology to their marketing. Discover how web conferencing can work for your business today at http://www.webconferencingworks.com.
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By Paul Levesque

Some businesses remain that manage to consistently deliver superior customer service year in and year out, while howls of protest over poor customer service continue to fill the air. These are the places where turbo-charged employees pursue customer delight with a passion, places that ignite a flash point of contagious enthusiasm in employees and customers alike. Foremost, to be learned from such flash point businesses are the ‘blunders’ to avoid—fatal mistakes that trip up just about everybody else.

First Blunder: Making Customer Service a Training Issue.

Businesses of all kinds invest huge amounts in training programs that do not—and simply cannot—work. The function of this training is to identify the behaviors workers are engaging in, and then coax, bully, or legislate these behaviors into the workplace. At best, this is almost always a recipe for conduct that feels mechanized and insincere; at worst, it intensifies worker resentment and cynicism.

The better approach is to give workers opportunities to brainstorm their own ideas for delivering delight, instead of dictating what workers should be doing to delight customers. Management’s role then becomes to help employees implement these ideas, and to allow workers to savor the motivational effect of the positive feedback that ensues from delighted customers. This level of employee ownership and involvement is a ‘key’ cultural characteristic of virtually all flashpoint businesses.

Second Blunder: Blaming Poor Service on Employee De-motivation.

Businesses looking for ways to motivate their workers almost always are looking in the wrong places. Employee cynicism is the direct product of an organization’s visible preoccupation with self-interest above all else—a purely internal focus. The focus in flashpoint businesses is directed outward, toward the interests of customers and the community at large. This shift in cultural focus changes the way the business operates at all levels.

The reality is that employees are de-motivated because they can’t deliver delight in most business settings. The existing policies and procedures make it impossible. Instead of “fixing” their employees, flashpoint business set out to build a culture that unblocks them. Workers are encouraged to identify operational obstacles to customer delight, and participate in finding ways around them.

Third Blunder: Using Customer Feedback to Uncover What’s Wrong.

Surveys and other feedback mechanisms are used by businesses to get to the causes of customer problems and complaints. Employees come to dread these measurements and data-gathering efforts, which often lead to what feels like witch-hunts for employee scapegoats, formal exercises in finger pointing and the assigning of blame. Flashpoint businesses use customer feedback very differently. In these organizations, the object is to uncover everything that’s going right. Managers are forever on the lookout for "hero stories" - examples of employees going the extra mile to deliver delight. Such feedback becomes the basis for ongoing recognition and celebration. Employees see themselves as winners on a winning team. In this type of workplace, there is always some new "win" being celebrated.

Fourth Blunder: Reserving Top Recognition for Splashy Recoveries.

It happens all the time; something goes terribly wrong with a customer order or transaction. The dedicated employee goes to tremendous lengths to make things right. The delighted customer brings this employee’s wonderful recovery to management’s attention. The employee receives special recognition for his or her efforts. This is a blunder?

It is when such recoveries are the primary—if not the only—catalysts for employee recognition. In such a culture, foul-ups become ‘almost a good thing’ from the workers’ point of view. By creating opportunities for splashy recoveries, foul-ups represent the only chance employees have to feel appreciated on the job. Attempts to correct operational problems won’t win much support if employees see these problems as their only opportunity to shine.

Flashpoint businesses celebrate splashy recoveries, of course—but they’re also careful to uncover and celebrate employee efforts to delight customers where no mistakes or problems were involved. This makes it easier to get workers participating in efforts to permanently eliminate the sources of problems at the systems level.

Fifth Blunder: Competing on Price.

It is one of the most common (and most costly) mistakes in business. Price becomes the deciding factor in purchasing decisions only when everything else is equal—and everything else is almost never equal! Businesses compete on the perception of value, which includes more than price. The total customer experience—and aspects such as “helpfulness,” “friendliness,” shapes it and “the personal touch” often gives the competitive advantage to businesses that actually charge slightly more for their basic goods and services.

Businesses that deliver a superior total experience from the inside out (that is, as a product of a strongly customer-focused culture) are those that enjoy a long-term competitive advantage—along with virtual immunity from the kinds of headaches that plague everybody else.

Customer-focus consultant Paul Levesque’s latest book is Customer Service From The Inside Out Made Easy (Entrepreneur Press, 2006).

Copyright Paul Levesque. All Rights Reserved.

Paul Levesque is available for speaking engagements through http://www.keynoteresource.com 1-800-420-4155. Paul Levesque has more than 20 years' experience as an international customer-service consultant. He has helped hundreds of corporate and small business clients become more customer-focused.
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By Vernon Anthony Johnson

Many people today are looking to own and run their own business. To do this they have three main choices.

1. Buy a franchise
2. Start from scratch to develop one’s own business.
3. Buy an existing business.

When speaking of capital to start or buy a conventional business, we are not talking peanuts. All these types of businesses will require a substantial sum of capital, perhaps in the hundreds of thousands of dollars.

They usually require suitable staffing, computer expertise for accounts and wages, and also people skills are required in the workplace. There are always some problems with staff that can cause difficulties.

In a conventional business, you will require a building. If you have bought an existing business, then probably rates and maintenance are your two main expenses. If you need to rent a building, then you may require a refit for your purposes, which may cost tens of thousands of dollars. Depending on the type of business, it may require new machines or electronic devices that are very expensive. You would need computers and office furniture. Considerable costs are involved when starting a business. Some of these will be ongoing, which involves, interest on the loan, staff wages and rent, etc.

Look at what you might lose if the business fails. The equity that was used to finance the loan - most likely the property you own, because you couldn’t pay off the bank overdraft. The fixtures and fittings that you purchased which now would be of no use to you and any equipment you purchased which may have to be sold, invariably at a loss.

Everything was lost to try and pay off your debt. This wasn’t enough, so you have to leave the home you love and look for rented accommodations. Many years later, you might work your way back to where you were before the time of the crash. The statistics for new conventional type business successes are not good.

With a conventional business, if you need advice, you usually have to pay for it. Some advice is available free with a franchise. With a franchise, business mentoring is usually not included. So if it’s new to you, you may have to pay for that help. In MLM home based business with a good company, the marketing help comes as part of the deal.

Why you may ask?

Well, because the MLM I am recommending is structured so that the person who does the recruiting also helps the people they recruit. In making them successful, all will benefit financially. This team building is the essence of success in MLM marketing. People who have done this for a few years reap large rewards without having to take a huge gamble to raise equity.

When looking at a MLM business which costs less than $2000 initially and potentially enables you to earn hundreds of thousands of dollars a few years down the road, why wouldn’t that be more attractive to you than risking your house?

There is a company that excels in all respects and is ideal for MLM people:

1. It is debt free
2. Publicly listed on the NASDAQ
3. Achieved 1.5 billion turnover in the first five years
4. Is a global business operating in ten countries and six more in 2007.
5. Ranked number 5 in the 200 Best Small companies by FORBES.

If we summarize the benefits, then we are talking about a business which:

1. Does not require a large amount of capital
2. Does not require you to hold stock.
3. Does not require staff.
4. Does not require you to rent or buy expensive property because you can work from home using one room as your office.
5. Enables you to make an income relative to your efforts that could be in the six-figure bracket after a few years.
6. Does not confine you to office hours - you can work at a time convenient to you and your family.
7. Will still function once established without loss of income if you decide to take a long holiday.

Why then would anyone wanting to start a business not want to take the least expensive option?

The MLM choice comes without all the financial risk and headaches.

You can have the same earning potential as the conventional business with total support as part of the deal.

For more information, contact Vernon Johnson, 11/134 Hill Road, Runcorn, Brisbane 4113 Australia, biohealth@aapt.net.au . Vernon Anthony Johnson is a former electronic engineer, professional actor. Interested in making movies and making money from home business.
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By Jeff Mowatt

See if this applies to you or the team members in your organization: You've been working in your industry for several years. Your responses to requests from customers, prospects and co-workers are fast and accurate. You know your stuff and your product knowledge is one of your greatest strengths. If this is the case, then the bad news is that your extensive knowledge may also be one of your greatest weaknesses. The reason…you may inadvertently be coming across as being arrogant and insensitive.

This is not suggesting that you have a ‘holier-than-thou’ attitude or that you are unfriendly. Because you are quick with your answers and recommendations, others feel you have not really been listening to their needs (even though you have). The greater your expertise, the more likely it is that you are unintentionally rubbing people the wrong way. The good news is that there is an easy way to prevent this misconception that I call The Humility Advantage©.

Working with over a hundred sales and service teams over the years, I've found there are at least seven key opportunities where a little employee humility pays-off substantially. Here are three that I often share in my Influence with Ease® speeches and seminars.

1. Mention your Homework

Several years ago, a couple of branding consultants approached me about enlisting their services. My first thought was these folks knew nothing about my company or my industry, so why should I pay their sizable fees. I only agreed to meet with them because a colleague said they had done good work for his firm.

When I sat down with the consultants, they did not start asking me lots of questions about my industry and me. (This would have confirmed to me they really didn't know my business world and it would have ended their chances of selling me their services). By way of preparation, they began the meeting explaining, they'd been chatting with some of my colleagues and customers to find out their impressions of my company's services. Then, they asked if I would like to hear the ‘word-on-the-street’. That got my attention! The ensuing conversation led me to engage their services.

When talking with potential customers, do you begin the conversation by mentioning the homework you've done on their company? If not, you are missing the opportunity to let them know you are truly interested in them.

Try commenting on something you saw on their website or read about them in an industry journal, rather than starting a sales conversation by asking about their needs. It's a powerful way to confirm to others that you are knowledgeable without coming across as one who brags. It is one of the first steps in applying the ‘humility advantage’.

2. Confirm your Understanding

As an audience member participant at one of my live presentations, you may have seen me step off the stage pretending to be a restaurant waiter taking food orders from several audience members. During this skit, rather than order directly from a menu, each patron has a special request such as, “I'll have the salad with the meal.” or “I'd like to have fruit instead of fries,” etc. As the waiter, I don't write anything down, and when I walk away, the patrons assume that there is no way I'm going to get all the orders straight.

There's the problem! I may have listened accurately to each request, but the emotions I left with my customers are worry and lack of confidence in my service.

As an experienced professional in your industry, you may be a great listener, but are you perceived as such? Being regarded as a poor listener is a surefire way to kill a sale or curtail your career. Fortunately, by using a little humility, this is easy to correct. In the waiter demonstration, I redo the same order-taking scenario, except the second time after taking the orders, I say, “Let me make sure I've got this straight. You would like yours with fruit instead of fries...” (I then confirm everyone's special request accurately).

Suddenly, the restaurant patrons feel good about the quality of my service. Here's the KEY; I repeat my understanding of their needs with the phrase, “Let me make sure I've got this straight.” Fact is, I knew I had it straight, but the customer didn't. The catch is, if my ego were running my life I'd never say, “Let me make sure I've got this straight.” Hence the Humility Advantage.

Here's one more application:

3. Ask Permission to Present

Have you heard the expression that ‘people don't like to be sold-to, but they love to buy’? Before you present the benefits of your products or services, remember to ask for permission. When threading these techniques together, sales conversation might start by pointing out the homework you've done on the other person. Then ask about their needs, confirming your understanding with, “Let me make sure I've got this straight…” Later, ask permission to present with, “Based on what you've told me, I do have some thoughts. Would you like to hear a couple of options that I think would fit for you?” Once the other person agrees, they will feel less like they are being forced, and more like they are being helped.

Business strategist and international speaker Jeff Mowatt base this article on the critically acclaimed book, Becoming a Service Icon in 90 Minutes a Month. To obtain your own copy of his book or to inquire about engaging Jeff for your team, visit http://www.jeffmowatt.com or call 1-800-JMowatt (566-9288).
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By: Gary Foreman

Gwen writes: “What’s going on? This month on two separate credit card statements, there are notices informing us that as of October 1, we may be charged ‘more than two’ late fees or ‘over the limit’ fees per month.”

It is estimated that Americans have charged $1.8 trillion in 2005 on the 690 million credit cards outstanding. According to a Government Accountability Office study released in September 2006, 13% of credit card users were assessed over-limit fees and 35% were assessed late fees in 2005. So Gwen has a lot of company.

Let's try to do three things. First, understand what these fees are. Second, see how fees are changing. Third, what can Gwen do to keep from being hurt?

Credit cards have always had fees, such as, late payments. This is understandable. Other fees came along as credit cards took on new capabilities; cash advances and balance transfer fees. Still others should not seem possible; like over-limit fees. You would think they would not allow you to borrow more than your limit.

There are also 'penalty interest rates'. If you're late with a payment or go over your credit limit you could see your rate bumped to 30% or more.

The 2006 GAO study looked at fees and penalties. It said that not only were fees increasing, but also the credit card companies were doing a lousy job of informing consumers about those fees.

The credit card companies are obligated to tell you about any fees or penalties and how they're triggered. Some fees, like paying your credit card bill by phone, are sometimes not clearly disclosed. What Gwen received with her statement was a notice of a change in how fees would be charged. As long as she is notified, they can get by with almost anything.

Late fees have nearly tripled in the last 11 years. And many cards have adopted a 'universal default clause' that says a late payment on any card will trigger the penalty interest rate.

Credit card companies say that the higher interest rates and fees are appropriate based on risk factors. If it weren't for the higher fees, they claim that they wouldn't be able to offer credit to riskier consumers.

In fairness, the GAO's survey found that (at least among 6 of the largest card issuers) 80% of accounts paid interest rates of less than 20%. So the vast majority of card users are not paying penalty rates.

The study also found that the disclosures were written well above the eighth grade reading level and (surprise!) featured small print. They recommended that the Federal Reserve Board revise rules on credit card disclosures.

Now that we understand what's going on, we can try to help Gwen avoid problems:
1. Recognize the card issuers get to make most of the rules. Whether those rules are fair or not isn't relevant. The best she can do is to avoid getting hurt by those rules.
2. Get familiar with each account. The only way to know exactly what's allowed is to read and understand the "Card Member Agreement." Tough duty, but necessary!
3. Watch out for unexpected fees; like balance transfers or increasing your credit limit. Know what could trigger fees or penalty rates.
4. Know exactly when your payment is due. Keep a list of due dates for your credit card accounts. If you don't get the bill, it is your responsibility to contact the company and still make a timely payment.
5. If possible, the best thing is to join nearly half of the cardholders who paid little or no interest. That's because they do not carry a balance.
6. Obviously, for many people that's not immediately possible. It is important to send in your payment as soon as possible. Being seven days early is better than being one day late.
7. If you find it difficult to get your payment in on time, you might want to authorize the credit card company to automatically debit your checking account for the minimum payment each month. You'll probably pay for the service, but that way the payment can't be late.
8. Talk to your card issuer. If you’re due date falls at a bad time of the month, they'll move it.
9. If Gwen is near or over the limit on any card, she should try to shift part of the debt to a different card. Some fees are even being assessed when an account is merely getting too close to the limit. Your best bet is to keep balances to less than half the available credit.

Although the higher late fees are infuriating, they do minimal damage. The real problem is in the universal default clause. Most credit card accounts now have a universal default clause.

Suppose your rate went from 15% to 30% on every open credit account. For every $1,000 you owe, an extra $150 interest would be charged each year. So if you're the type of person carrying a $10,000 balance, that one late payment could cost you $1,500 per year. For as long as you have the balance!

Gwen needs to pay close attention to her credit card accounts. With newer fees and penalty rates in place, it becomes more important to manage your credit. In fact, it's critical to your financial ‘well-being’.

Gary Foreman is a former financial planner who currently edits The Dollar Stretcher website. If you'd like to stretch your day or your dollar visit today! You'll find hundreds of articles to help you "live better...for less". View their website at: http://www.stretcher.com
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By Casey Gollan

You know what I find funny?

Most people start a business so they can enjoy the benefits of the ‘extra’ money and wealth that owning a business can create.

Yet many business owners have no idea about understanding their own financial statements, and that’s where their money is!

To me, it’s such an irony.

And it’s something that I definitely rectify with every client I work one-on-one with.

By the time they’ve finished with me – they know their financials like the back of their hand… in fact they showing their accountants a thing or two…

Over the years I have noticed that most small business owners don’t look at or understand their financial statements.

This can be for any number of reasons.

Maybe your accountant hasn’t taken the time to explain it to you.

Maybe you don’t want to learn them; after all, who understand Math at school, or enjoyed doing it?

In my experience I have found that the typical business owner starts a business because they have the drive and the personality to influence and convince people.

I have found that on most occasions, not all, that this type of a personality doesn’t enjoy doing paperwork and financials.

And that’s okay… but to make it as a successful business owner, and add another million or so to your business - I suggest that you really become excellent at reading and understanding financial statements.

Because the best and wealthiest business owners do.

As with any area of your business – you should know what you’re doing – but it doesn’t mean you have to do it.

So employ people to do your financials – but you’ve got to have the knowledge and the experience to know that the people you are employing are doing it properly.

And this is certainly the case with your businesses and your personal financials.

If you don’t know how to read and understand them, you’ll wind up in big trouble with them at some point in your career… be assured of that.

So start now.

Don’t fall into the trap of LEAVING it to your accountant. It’s the biggest mistake you can make. You should be doing it WITH your accountant.

If you have an accountant now that you have started with, chances are that your business is heading into areas that they are not as competent in. When you started your business –it was small and you probably weren’t making great money. For this reason, you probably hired a ‘lower end’ accountant at that time.

And that’s fine. You just need to know that as your business grows this ‘lower end – accountant’ may not have the skill-set to cope with your growth.

It’s like different levels of sport.

Take football for example.

There’s local football, inter-district football, state level football, and National Level football.

As the level increases – so does the expertise needed by the players, the coaches, and the administrators.

And so it is with Businesses.

It’s the same with me.

My skill-set is excellent with taking $1 million businesses up to $2 to $5 million. I can work with businesses that are smaller than that, or that are bigger than that – but I’m perfectly suited to the niche of taking $1 million business to $2 to $5 million.

So I concentrate on businesses in that niche.

Above this mark, or below it comes a whole new set of skills that I don’t particularly want to be involved in.

Now back to you…

You’ve got to take an active role in creating your financials.

Ideally, you should know all your expense categories so that for any payment made in your business you know which category it should go into.

You should know all your allowable tax deductions; like the back of your hand.

It’s your business, your money, and your life – so control them.

You should also have up to date and accurate financial statements.

Some of these statements you should be looking at daily. Some weekly. Some monthly. Some quarterly.

You should be actively involving your bookkeeper and your accountant in this analysis. Then you are all up to date and focused on growing the business.

It’s what all top business owners do, and it’s what helps them to continue to grow and prosper – so that they can not only grow their business – but also enjoy the rewards that only a well-controlled and profitable business can provide.

On my ‘1-on-1 Business Coach Program’, I’ll take you through a process that will have your head spinning with how easy it is for you to understand your accounting reports. And how easy it will be for you to understand your financial position.

I’ll also take you through the best ways to work with your accountants so that you are kept up to date and accurate and so you know exactly what’s going on in your business at all times.

It’s such a refreshingly simple ‘demystifying’ process. All of my clients love it once they’ve learned it because they really know where every cent of their money goes. It gives them more control and understanding of their business.

They all realize just how important knowing their financials is for their business growth and success.

Know your financials like the back of your hand.

Copyright © 2006 by Casey Gollan. All Rights Reserved

http://www.caseygollan.com.au - Business Coach, Mentor And Growth Specialist - Casey Gollan, Business Coach, Mentor And Growth Specialist. Grows $1 Million p.a. Small Businesses Into $2 to $5 Million p.a. Businesses Over a 2 to 3 Year Period.
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By David Reske

Remember the days when it seemed as if every Web site began with a home page that featured some sort of animated flash, with the “skip intro” link as a way out? With all due respect to some highly creative interactive Web designers, today’s Web sites need to be highly focused, content-rich, and finely tuned in order to achieve maximum impact, visibility, and usability. In my own experience working with our clients at Nowspeed Marketing, we have found that most companies can take their existing corporate Web site and optimize it for effective lead generation.

Below are five best-practice tips you can use to help turn your Web site in to a lean, mean, lead generation machine.

Tip #1: See your Web site through the eyes of the visitor

Visitors to your Web site want to understand immediately who you are, what you do, and, most of all, what you can do for them. They want clear, logical paths for navigating through the site to get more information. This means you must design content and offers that speak directly to different target audiences, in terms of their demographics and job functions, and that also work well across the buying cycle (“tryers” vs. “buyers”.) Start with your home page, but don’t stop there. Make your interior pages content-rich and offer-specific as well.

Tip #2: Keep it clean, clear and concise

A common mistake is to put so much information and so many links on the home page or interior pages, that they quickly become cluttered. Think of the page in terms of valuable, limited real estate. Utilize it wisely. For the home page, include a SEO-optimized description of who you are and what you do. Provide short blocks of text and clear click-through paths for different types of visitors (customers/prospects/info seekers). Place high-performing, relevant offers where the eye can see them without much effort. Whenever you can, avoid making the user scroll down the page.

Tip #3: Balance search with simplicity

Optimizing your site for organic search is critical. Jupiter Research estimates that organic indexes generate 87% of commercial referrals from search engines. However, you need to weigh the benefits of high keyword placement with simplicity and usability from the visitor’s perspective. Don’t go SEO-overboard. Our advice is to SEO-optimize your copy and tags around keywords that have the following characteristics: high traffic, low competition, and are a good fit with your business. For example, the keyword phrase “B2b lead generation agency” works better for our marketing agency than “interactive agency.” Keep copy targeted around these parameters. You will not only connect well with your audience, but you will also rank high in organic search.

Tip #4: Evaluate traffic patterns for best offer and content placement

Use a Web analytics tool to see where people are clicking through from your home page, and which interior pages are receiving the most click-throughs and/or longest retention. Then, place your best offers there. You may be surprised to find that what you think is important, such company news links on the home page, is in reality a low traffic area. If that is the case, consider replacing that link with one to a page that is more relevant. Or, if your “About Us” page is getting a lot of traffic, place more links and offers on that page to encourage them to explore other areas of your site and request information.

Tip #5: Test, update, and fine-tune

Once you’ve got a solid, lead-based architecture in place, monitor visitor behavior and fine-tune various elements of the site until it is performing at the highest possible level of effectiveness. Utilize Web analytics to perform offer and message testing. Remember that, like content, offers can become outdated fairly quickly. As their popularity begins to wane, refresh your site with new offers.

David Reske
Partner and CEO
Nowspeed Marketing (http://www.nowspeed.com)

In 2003 Dave Reske co-founded Nowspeed Marketing, a direct marketing firm that delivers world-class lead generation solutions for leading business-to-business marketers in the U.S.

Before founding Nowspeed, David was founder and CEO of Onward Technologies, a web marketing and systems integration firm, where he led the company to significant growth. Founded in 1994, Onward Technologies was an early provider of Internet marketing and business-critical web-based applications for Fortune 500 companies.

As CEO of Onward Technologies, Dave provided highly successful Internet, intranet and communications solutions for hundreds of business clients. In 1998, Onward Technologies was acquired by CSC Consulting Group, a division of CSC Corporation that provides information technology consulting services to commercial and government markets. Dave served as Senior Partner at CSC Consulting until 1999.

Dave is a veteran industry speaker at Internet and e-commerce conferences nationwide. Now his leadership, vision and expertise are enabling Nowspeed Marketing clients to lower their marketing costs and increase response rates through innovative online direct marketing programs.
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By Joseph Kennedy

The vast majority of people in business really do not like numbers. They remember Math as being one of the hardest subjects in school. They never got interested in accounting.

Most of us go into business, because we like the thrill of designing a new product, the joy of making a sale, or simply the freedom of being your own boss; not because we love to pour through financial sheets.

When you look at how many businesses fail, and WHY they fail, you have to step back and rethink things. A venture can have the most exciting products or services ever devised and plenty of customers and STILL not make a go of it.

Why? The answer is in the financial numbers.

Most businesses don't work out because their owners and managers don't fully understand the business' financial picture. When you have a complete and accurate view of your firm's finances, you know:

* How much money you are making
* How much money you're spending
* How much money you'll make or loose in the months ahead
* Know if your product is succeeding
* Know if your advertising is a waste of time
* Know if you need to order more product, or less, or even how to make money with your unused inventory

Your company's numbers quickly tell you all this and more. So how do you get access to these truths? Most small business experts will tell you to get a good accounting program like MS Money or QuickBooks. But that's not nearly enough.

Even though these programs are good, maybe even essential, you'll need to fully understand what is going on in your company. That's why a whole industry has sprung up to supply these much needed forms, databases, and software.

Big box stores and other large retail and service organizations have always had access to this kind of advanced accounting power. They either use their own teams of in-house MBAs or sign up for very expensive outsourced financial management services.

Today you can have that same kind of expert help simply by logging onto the Internet. Many of the forms you'll need are available free. And you can gain access to even more software and databases for a very small monthly fee.

Finally, BIG company financial power is readily in the hands of small and medium-sized businesses. Make sure you make full use of these resources. Your probability of success will be far higher and you may never have to worry about your company suffering serous setbacks.

Joseph Kennedy is a veteran of the banking industry and a former computer analyst. He is founder and CEO of http://www.businessbuilderonline.com, offering extensive financial, legal, and administrative forms you need to quickly succeed in business, plus much more. info@businessbuilderonline.com.
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By Paul Taylor

The title of this article is not just the newest TV show staring William Shatner, or a great line from a Tom Cruise movie. These four words should be the motto of small business owners everywhere. Without money, your business has very little chance of succeeding. This statement can be taken several ways.

First and foremost, is finding financing for your business idea. Each business owner has to decide where to find financing. The obvious choices include banks, finance companies, money brokers, etc. Another place to look for funding is friends and family members. That is not what this article is really about.

Second, is to price the items in your business so that it insures that your business endeavor is a success. You want your prices to be in line with your competition. Price is usually a consideration with most people. However, you do not have to have lower prices on every item; you must, however, be in the same ballpark with the competition. There are other items that customers consider when purchasing an item from you, but price is the main one.

And finally, the reason for this article is start–up costs.

What are start-up costs? Start-up costs, as the name implies, include all the expenses that you have during the process of opening your business. Simple enough. But many times, entrepreneurs underestimate the amount that it will take to open the doors. Each business start-up costs vary, depending on the type of business that you plan to open.

Many of the costs associated with opening a business are obvious, however, I will list many of them so that when you are planning your budget, it may refresh your memory.

· Location for your business. Of course, this is the most obvious. Initial maintenance problems or remodeling should consider a start-up cost.

· Advertising is often overlooked or underestimated. You should check with various media about prices to advertise. This can be a major expense. Having a sign made for your building is also necessary for your business.

· Insurance is a necessary evil. Do not open the doors without it.

· Office equipment such as computer, printer, scanner, copier, fax, adding machine, calculators, filing cabinet, desk, and a bookcase are all necessary in an office.

· Office supplies are also overlooked; these include paper, pens, computer disks, notebooks, file folders, tape, stapler, and so on.

· Business licenses are required and should not be forgotten, although the cost is usually minimal.

· Utilities such as electricity, water, and phone; also an Internet connection and mobile phone should be considered.

There may be other costs that can be associated with start-up that are not listed here. This is only designed to get you to think about what it really costs to open a business. Many start-up costs are one time costs such as a deposit on a utility connection or having a sign designed and placed on the building or marquee. However, many are recurring such as insurance premiums and monthly utility expenses.

One business owner that I know said this about start-up costs “you should add up everything that you think it will cost to get open and then at least double it, and you will come close to what it costs.” The lesson here is do not underestimate your initial expenses. It costs more than you think.

Paul Taylor is a business owner that helps other business owners and entrepreneurs locate wholesale distributors and drop shippers. Visit his website http://www.WholesaleMap.com for information about wholesale sources or opening a business.
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By Biba Pedron

Networking is my favorite, low-cost marketing tool. However, a large number of people often find it a challenge to get results and turn prospects into clients, by networking.

Here is another very effective marketing tool requiring no skills. It can be applied to your business immediately, and will help you to gain new clients.

Simply get testimonials from your current clients!

Testimonials from satisfied customers are the best way to promote your business. It doesn’t cost you a thing. Stop selling; let your clients and raving fans do it for you.

Contact your best clients, who know and appreciate you and the value your products and services. They will be happy to help you; providing you with testimonials that praise your products and services.

Be sure to obtain their permission before using their information in your brochure and on your website.

Use their testimonials on your website. This way your clients will make the sales for you. When people see the results and the benefits your clients reaped from using your products and services, they will want the same results for themselves or their businesses.

Don’t use a testimonial like “Mary it was great working with you” John S., NY. This is useless.

Use effective testimonials where your clients mention the benefits of working with you. What was their experience and results in their businesses after they bought your product/service or program? Make sure that you mention their name, website, and eventually their email and phone number. Give your prospects the opportunity to see that there are real people like them, who can be contacted or websites to check out to verify who they are and what they do. The new clientel will probably never contact them to ask about the experience they had with you, but they will feel more comfortable if they can identify themselves with your current clients.

When it comes to testimonials, I always mention one of my businesses, my French consulting business, www.focusoncareer.com, I don’t have to promote it. Because I am working within a specific niche - French solo-entrepreneurs who want to start their own businesses in the US -, and my website has a very rich content providing a great deal of free information, including some very powerful testimonials from clients. I have at least 3 to 4 people weekly, who contact me for consultation. I don’t have to chase them; they just come to me. When I ask them why they decided to contact me, they always mention the testimonials. They say, “You did so much for so many people that I imagine you can do the same for me”. Because my clients did the sell for me, after the first consultation, 50% decide to work with me immediately. Others may need to talk further or find out a little more about my services and me.

Have a complete page with all of your testimonials on your brochure or website.

If you promote a special product or program, insert your testimonials, along with the description and benefits of your program.

As an example see my program at http://www.powerofnetworkingsecrets.com

I work with lots of people who are just starting their businesses, so their question is always, “But I don’t have clients yet. How can I get testimonials?” Well, offer to trade your services with a couple of people who really need your services but who perhaps cannot afford them, in exchange for a testimonial. That is a good way to start.

Don’t hesitate to contact your best clients now. Ask them for a testimonial. Make a list of clients you could contact today; those raving fans that enjoyed working with you and for whom your products made a significant impact on their businesses. You will see they will be more than happy to help you in return for what you did for them.

When asking for testimonials, don’t forget to ask for referrals: friends, colleagues, or family who would benefit from your products or programs also.

Another way to use your testimonials is to prepare a direct mail campaign, and send it to the list of referrals your clients just gave you.

Don’t you think that when the targets see their friends’ names in your brochure or mailing campaign, they will trust you and be keen to work with you also? You will get a better response to your campaign than advertising in a magazine, where nobody knows you and most readers won’t even notice your ad.

Need more techniques and strategies to boost your business and turn more prospects into clients? Then learn more about “The Power of Networking”. In this 5 step program, you will find everything you need on how to maximize your networking results.

You will learn: how to create an outstanding business card – how to polish an elevator pitch, which will hook your audience so that people will remember you – how to create a 7 step follow-up system to turn more prospects into clients – how to use testimonials - how to use your newsletter to promote your products or services without hard selling – how to create strategic alliances to grow our business faster. For complete details of the program “The Power of Networking” visit http://www.powerofnetworkingsecrets.com

(c) 2006 Biba F. Pédron

Biba F. Pédron, also known as The Connection Queen, is a marketing consultant, founder of Biba4Network, that specializes in networking for small business owners in the greater New York area. Biba helps entrepreneurs to maximize their networking results so that they can grow their businesses faster.

Biba is the author of “Start Your Dream Business Today! The Proven 11 Steps to Start and Grow Your Own Business”. http://www.startyourdreambusinesstoday.com.

For more information or to receive free tips like this one, please visit http://www.theconnectionqueen.com
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By Tim Sales

I've made millions in network marketing, I've made millions through investments, and I've also lost a lot of money too. Profit from my mistakes and learn how to best invest the money you make in your MLM business.

Network Marketing professionals often ask me how to manage the profits earned from their MLM income.

Can you make more money by diversifying into investments such as stocks, bonds, real estate, etc., and have your money working for you in other areas besides an MLM business? Or would you make more money by really focusing and investing your money back into your MLM business?

There are three items to think about when answering this question for yourself.

A. What else would you do with your time?

B. What else would you do with your money?

C. What else would you do with your attention (definition: the ability or power to concentrate mentally)?

Every investment (stocks, bonds, real estate, your sister's business) requires that you learn about it. Just the learning costs time and attention. It is the using up of your attention that rarely gets factored into the "diversify your money" advice.

Probably what's most important here is, the greatest amount of money you will ever lose is that amount you will never make because of misuse of A, B, and C from above.

When listening to a radio talk show 10 years ago, the advice given to me was, "Select the top three stock market sectors based on trends. Put one-third of your investment capital in each. Wait 10 years and you should be wealthy off your passive investments." I was making about 50 thousand dollars a month above my expenses - so I thought, "Why not?"

I chose the following sectors: Health Care, Technology, and Telecommunications. After losing about half of my investment, I changed to three different sectors. I look at my portfolio today and I have lost another $11,848.78.

Don't get me wrong; there have been times I've made over $50,000 dollars in the stock market in a day. Fun! And there have been times I've lost $150,000 dollars in a day. Not fun.

In addition to that, I've spent an enormous amount of time on my "passive" investments. Many hours (per week) have gone into "pondering" (wasting item C from above) what the stock market is going to do next. Reading newsletters, magazines, newspapers, watching the stock market news and commentaries on TV. Still, my return has been negative.

The only thing that has remained very stable and predictable is my network marketing income. Had I taken the same amount of money, roughly $500,000 and invested it into promoting my MLM home-based business would I have had a greater return? Yes.

So what about the "Rich Dad Poor Dad" philosophy of "Buy assets that produce more income?" Or more commonly stated, "Create multiple streams of income?"

As you may know, I created a prospecting tool based on that philosophy where I explain to prospects how wealth is created by investing in assets. (www.mlmbrilliance.com) So I'm very close to this subject.

However, if you listen closely to the way I stated it in the online movie, I say, "So what are assets? Well the most obvious ones are: stocks, bonds, real estate..." Then I say, "...education and businesses." I'm referring to educating yourself about businesses; whether that is your MLM home-based business or your pinball machine business.

Two common mistakes in making decisions on A, B, and C from above are:

1. Making decisions based on now vs. decisions based on future. Of course, you need to pay your bills now. They're screaming at you! Keep in mind what I talk about in Brilliant Compensation - it's not faster, (in the long run), to tie your young son's shoes than teaching him how to do it himself. If you tie his shoes for him, you silence the screaming urgency, but you're still stuck with the job, UNTIL, you teach him to tie his own shoes. When you make financial decisions, make sure you're looking at the long-term. Residual income that can be generated from an MLM business is sweet.

2. Making decisions based on "could you" instead of what "will you" do with your time, money, or attention. Example: A guy determines that it's a poor use of his time and attention to mow his own yard, so he hires the boy down the street to cut his grass. Now, what does he do with that extra time (A), and the extra attention (B)? He watches TV. Bad choice. When he was making the decision to hire the lawn boy he thought, "It's a waste of my time to mow the grass when I could be doing more important things like building my MLM business." Make sure when you free up any of the three resources you use them wisely.

Summary: My personal opinion is; invest your time, money and attention into KNOWING your MLM home-based business and become really good and profitable at it. Find and study MLM training that is proven and effective, and master it.

Continually reinvest your profit back into your network marketing business by promoting it more, that’s where the high return is. When you have a surplus of income, buy a secure investment like Treasury Bills http://www.publicdebt.treas.gov/of/ofbasics.htm, until you're ready to learn another business FULLY. By business, I'm including all investment activities as well. Then focus your time, money, and attention (from the surplus only) on knowing THAT business.

From my experience, diversifying my money has done nothing more than dissipated my focus, which has in turn lost a lot of money, time, and attention.

Tim Sales helps network marketers gain the confidence and skills to be an MLM